“conversation vs confrontation”

"Don't be afraid of what people post.
Be afraid of not responding"

– richard hue, founder, flooidCX


We are the global experts who help bridge the customer feedback gap between companies and consumers. We utilize our proprietary intuitive suite of solutions that assist businesses to listen, learn and reach out to consumers at the right time. We improve customer retention and increase new sales via upsells and cross-selling.

Why flooidCX?

Fact #1

According to the “Harvard Business Review” acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

Fact #2

According to the book Marketing Metrics , businesses have a 60% to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. (Source)

Fact #3

Gartner Group statistics tell us that “80% of your company's future revenue will come from just 20% of your existing customers.”

flooidCX solutions are designed to positively impact a business’s bottom line. When a business provides their customers with the support, they need to achieve their desired outcome, they in turn reach theirs through greater customer satisfaction, greater customer retention, an improved public image and increased ROI.

creating positive outcomes builds brand ambassadors

Today’s consumers are more educated and savvier through the many touch points along their customer experience. Social media has created bigger communities of like-minded consumers with bigger voices than ever in the history of commerce. What does this mean for you?

This presents opportunities to engage with your customers like never before. The fallacy that businesses need a line of defense against consumers and negative social commentary is simply not true. Instead of building a wall between your customers, you can build trust through transparency.


Facilitate the Conversation.

Optimize the Customer Experience.

Transform your Business.

Resolution1 is an out of the box customer care & feedback solution companies have been asking for.

Customer Retention = ROI

Never lose track of customer feedback or customer inquiries again. Take back control of the customer conversation and lead with an “end to end” cloud based solution.

A social sentiment gathering platform for Customer Feedback offering companies an opportunity to create positive outcomes “pay-wall” free.